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What is a certified ID and who can provide certification?

Superhero can accept certified copies of the documents on chat or via email at . A ‘certified copy’ of an original ID is a copy that has been verified as being a true copy of an original ID. Steps to certify an ID include:
  • Make a copy of the original document.
  • An approved ‘certifier’ must then write or stamp – ‘This is a certified true copy of the original as sighted by me’ on the document.
  • The certifier must also write their full name, their signature, their occupation, their phone number, and the date on the document.
The below list of approved persons who are allowed to certify identification:
  • Commonwealth representative (as defined in the Oaths and Declarations Act 1957)
  • Member of the police
  • Justice of the peace
  • Registered medical doctor
  • Kaumātua (as verified through a reputable source)
  • Registered teacher
  • Minister of religion
  • Lawyer (as defined in the Lawyers and Conveyancers Act 2006)
  • Notary public
  •  New Zealand Honorary consul
  • Member of Parliament
  • Chartered accountant (within the meaning of section 19 of the New Zealand Institute of Chartered Accountants Act 1996)
  • A person who has the legal authority to take statutory declarations or the equivalent in New Zealand

Can I trade U.S. shares on weekends and public holidays?

The stock market is only open Monday to Friday, not on weekends or public holidays. You can still place a trade with Superhero on the weekend or on a public holiday but your order will not trade until the market is open.

The U.S. stock market is closed for most public holidays. The New York Stock Exchange and NASDAQ have both published calendars with closed trading days.

What is the ASX?

The ASX stands for The Australian Securities Exchange. The ASX is Australia’s largest securities exchange and one of the 10 largest exchanges in the world by market capitalisation.

According to the ASX website, ‘ASX acts as a market operator, clearing house and payments system facilitator. It oversees compliance with its operating rules, promotes standards of corporate governance among Australia’s listed companies and helps to educate retail investors.’

What is CHESS?

CHESS stands for Clearing House Electronic Subregister System. It’s a computer system operated by the Australian Securities Exchange (ASX) that facilitates the buying and selling of shares listed on the exchange.

There are three ways to hold shares in Australia. 

One is through a broker which allocates your shares to a Holder Identification Number, or ‘HIN’, commonly referred to as “CHESS-sponsored”.

Another is through the registry of the company you own shares in, where you will hold shares on a Shareholder Reference Number or ‘SRN’.

Or, you can do so via a custodian, which is a financial institution licensed to hold assets on your behalf for safekeeping. It’s like having a guardian for your shares that is holding regulatory capital in the event of any potential financial stress, which is there to protect your investments.

What time does the ASX open?

The ASX opens at 10:00am Monday to Friday (excluding public holidays). Full information regarding market open times is available on the ASX website.

What are the trading hours for the ASX?

The trading hours for the Australian stock market are 10:00am to 4:00pm Australian Eastern Standard Time (AEST) on trading days – Monday to Friday (excluding public holidays). You can find all information relating to trading hours on the ASX website.

What is a Market Order (U.S. Trading)?

A Market Order in the U.S. is an order to buy or sell securities at the prevailing market price.

Market Orders are based on the dollar amount you wish to invest. This may result in the volume of shares being a fractional amount (i.e. a volume of shares less than 1).

Market Orders are placed at market, meaning that:

  • if the Market Order is a Buy order, whether during U.S. Market Hours or when the market is closed, you agree to pay the prevailing market price at the time the market order is executed; and
  • if the Market Order is a Sell order, whether during U.S. Market Hours or when the market is closed, you agree to receive the prevailing market price at the time the market order is executed.

All Market Orders placed for U.S. listed securities will likely trade immediately. Where this is not the case these orders will expire 30 days after you place the order via the Superhero Platform.

How do I vote at a company’s AGM?

Australian-listed companies each conduct an Annual General Meeting (AGM) where shareholders can participate in decisions such as electing new directors to the board and other resolutions relating to the company’s business.

If you would like your vote lodged at a company’s AGM, you will need to reach out to our team via chat or send us an email at hello@superhero.co.nz at least 4 business days before the meeting commences.

Can I add my IRD number after completing the tax questionnaire?

You sure can. If you would like to add or change the internal revenue department (IRD) number you initially provided Superhero during our tax questionnaire, please contact us via chat.

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