October 22, 2025

Update for Superhero New Zealand customers

On 7 November 2025, Superhero transferred its New Zealand customer base to Sharesies. This marks the end of Superhero’s operations in New Zealand as we continue to focus on growing our Australian business. We want to say a sincere thank you for being a Superhero customer and for trusting us with your investing journey. What’s…

By Superhero

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- FAQs

We want to say a sincere thank you for being a Superhero customer and for trusting us with your investing journey.

What’s happened

Superhero and Sharesies agreed for Superhero to transfer its New Zealand customer holdings to Sharesies.

Superhero New Zealand customers have had their eligible holdings moved to a Sharesies account in their name. This included shares, ETFs and LICs on AU and US markets and cash balances (AUD, NZD and USD).

If you already had a Sharesies account, your eligible holdings were moved into that existing account. If you didn’t, a new Sharesies account has been created for you, and Sharesies has contacted you with details on how to log in and get started.

What this means for you

You can now continue your investing journey directly with Sharesies, including access to:

NZX-listed investments
ASX-listed investments
US-listed investments

Sharesies is your primary point of contact for questions about your new account, portfolio or ongoing investing activity.

Sharesies Support: help@sharesies.co.nz

Accessing your Superhero reports

Even though your portfolio has moved to Sharesies, you’ll still be able to log in to your Superhero account until 17 November 2025.

We recommend using this time to download any:

Account statements
Tax reports
Transaction history

you’d like to keep for your records.

To do this, log in to your Superhero account, go to your Profile, and select Tax Reports to download the files you need.

After 17 November 2025, your Superhero NZ account will be fully closed. If you need access to reports after this date, you can contact our team at hello@superhero.com.au and we’ll be able to help.

Thank you

We’re incredibly grateful to have been part of your investing journey in New Zealand.

Thank you for choosing Superhero and for being part of our community. We’re excited to see you continue building your wealth with Sharesies.

Timing and what to expect

Following the market-close on the 7th of November 2025, we will initiate the transfer of your assets to Sharesies. It may take up to a week for the transfer process to be complete. Once your account moves to Sharesies, your investing journey will continue directly with their team.

Need more info?

See our FAQ page with all the details, including what happens next.

If you still have questions, our support team is here to help.

Thanks for being part of the Superhero community. We’re proud to have helped you take control of your investing and we’re excited for you to continue building your wealth with Sharesies.

The Superhero Team

FAQs

Why did Superhero close its NZ business?

Superhero made the decision to focus on its Australian operations while ensuring New Zealand customers remained supported through a local provider.

To provide a smooth experience and ongoing access to investment markets, we partnered with Sharesies to take on our New Zealand customer base and associated assets. All holdings including securities, cash and pending dividends began their transfer into your new Sharesies account on 7 November 2025. Sharesies has contacted you with steps on how to access your new Sharesies account.

This change only affected Superhero’s New Zealand operations – there was no impact to Australia-based customers or accounts.

What happens to my Superhero NZ account after the transfer?

Will my investments, cash or tax information change?

Your investments remained yours throughout the transition. The value, cost base, relevant tax information and performance history of your holdings were transferred unchanged to your Sharesies account.

If you sold any holdings before the transfer, those sales will appear on your Superhero 2025–26 tax statement when it is issued. Sharesies will issue future tax reports for activity on your Sharesies account.

Our teams worked closely together to help ensure the transition was accurate and well-communicated.

Who can I contact if I have questions?

If you have questions about your new Sharesies account or ongoing investing, you can contact Sharesies Support at help@sharesies.co.nz.

If you have questions relating to your former Superhero NZ account, you can contact Superhero Support at hello@superhero.com.au.

We understand this has been a significant change and appreciate the trust you’ve placed in Superhero throughout the process.

I missed a report but can’t access my account anymore!

You’ll continue to have access to your Superhero NZ account and reports until 17 November 2025. During this time, you can log in as usual to download any statements, tax reports or transaction history you’d like to keep for your records.

After 17 November 2025, your Superhero NZ account will be fully closed. If you need access to your reports after this date, you can contact our support team at hello@superhero.com.au and we’ll provide them to you directly.

We recommend downloading any important reports or statements as soon as possible to ensure you have a complete record for your files.

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