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How do I view/cancel my recurring order?

If you wish to view or cancel your recurring order, log into your Superhero account and click on the ‘Dashboard’ tab followed by ‘Pending’.

Why didn’t my recurring order trade?

The main reason your recurring order/s may fail is because you don’t have enough funds in your Superhero Wallet on the day your recurring order is due to execute. 

If you do not have enough funds in your account, we will attempt to re-submit your order on each subsequent day, until the order is placed.

Keep in mind that for recurring orders of Australian shares the minimum order size is A$100 or one whole share, whichever is greater, as Australian shares cannot be bought in fractional units.

For recurring orders of U.S. shares the minimum order size is US$10 and you will need to have funds already converted into U.S. dollars.

Can I auto-invest with Superhero?

Yes! Auto-investing can be set up within your Superhero account.

You can set up recurring buy orders for any Australian or U.S. share within Superhero:

  1. Log in to your Superhero account.
  2. Deposit funds into your Wallet (you can set up a recurring payment from your bank to your Superhero Wallet to automate this step).
  3. Find the share you want to invest in from the ‘Invest’ tab or the search bar and select ‘Buy’.
  4. Select the ‘Recurring Order’ option and set up your investment amount and schedule.
  5. Confirm your order.

You’ll be able to see your recurring orders in the ‘Pending Orders’ tab of your Dashboard.

Australian shares have a minimum of A$100 and cannot be bought as fractional shares and U.S. shares have a minimum of US$10 per trade. You will need to have these minimums in the correct currency before you set up recurring orders.

You can also set up automatic deposits from your bank account to your Superhero account to ensure you always have funds to cover your recurring orders.

Does Superhero lend securities?

No, Superhero does not lend out the holdings of customers, and never has. 

Securities lending is performed by some brokers where customers’ shares are lent out to other investors and firms for a fee. Securities lending can be used to allow these third parties to short companies.

Currently, Superhero does not consider the practice to be in the best interests of its customers.

When will I receive my AMMA/AMIT statements?

Attribution Managed Investment Trust Member Annual Statement (AMMA/AMIT) reports will be available when the data is received from the individual funds.
For most funds this is within 3 months of the end of the financial year, however with some funds it may be longer.
These statements will be made available to you in the reports tab in your Superhero account.

Where can I find my dividend statements?

Superhero provides two types of dividend statements:

  • Income Report: Shows your dividends between the dates selected.
  • Attribution Managed Investment Trust Member Annual Statements: detailed information regarding dividends for exchange-traded funds (ETFs).

You can find these in the Reports tab of your Superhero account, which can be accessed via your web browser or mobile app.

What reports does Superhero provide?

Superhero does not provide taxation advice, but does provide a number of reports free of charge when you sign up for a trading account that may assist with tax reporting. These reports can be found in the Reports tab of your Superhero account via your web browser or mobile app and include:

  • Realised Gains Report: Shows your realised (traded) gains between the dates selected.
  • Income Report: Shows your dividends between the dates selected.
  • Attribution Managed Investment Trust Member Annual Statements: detailed information regarding dividends for exchange-traded funds (ETFs).

What reports are available with Superhero?

Superhero provides a number of Reports free of charge when you sign up for a trading account. These reports can be found in the Profile tab of your Superhero account via your web browser or mobile app.

  • Portfolio Valuation Report: Shows you all of your current holdings with a summary of the gains or losses on each holdings at the selected date.
  • Transaction Statement: Shows you all transactions on your account between the dates selected.
  • Cash Statement: Shows you all of the cash movements on your account between the dates selected.
  • Unrealised Gain Report: Shows you all of the unrealised (potential) gains and losses on your current holdings at the selected date.
  • Realised Gains Report: Shows your realised (traded) gains between the dates selected.
  • Realised Gains Detail Report: Shows you a detailed breakdown of your realised (traded) gains between the dates selected.
  • Fees & Expenses: Shows you all of the fees and expenses charged to your account between the selected dates. This does not include brokerage, which is capitalised and forms part of the cost base of your investments.
  • Income Report: Shows your dividends between the dates selected.

Attribution Managed Investment Trust Member Annual Statements: detailed information regarding dividends for exchange-traded funds (ETFs).

Are there any fees to transfer my shares to another person/entity (an off-market transfer)?

Transferring your shares to another person or entity is called an off-market transfer. (This is not a broker to broker transfer). There are two different types of off-market transfers with Superhero.

An internal off-market transfer is when you transfer your existing shares to another Superhero account (incl. deceased estates, change of beneficial owner, etc).

An external off-market transfer is when you transfer your existing shares to another entity, external to your Superhero account.

There is a cost to conduct this type of transfer and we pass this cost on.

Please see the Superhero Fee Schedule for further information.

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