All FAQs
What time of day will my recurring order trade?
Your recurring order/s will be placed as a market order as soon as the market opens on a regular market-open trading day.
Keep in mind that for recurring orders of Australian shares the minimum order size is A$10 or one whole share, whichever is greater, as Australian shares cannot be bought in fractional units.
For recurring orders of U.S. shares the minimum order size is US$10 and you will need to have funds already converted into U.S. dollars.
If you do not have sufficient funds in your account, we will attempt to retry your order/s on each subsequent day, until the order is placed.
Can I auto-invest with Superhero?
Yes! Auto-investing can be set up within your Superhero account.
You can set up recurring buy orders for any Australian or U.S. share within Superhero:
- Log in to your Superhero account.
- Deposit funds into your Wallet (you can set up a recurring payment from your bank to your Superhero Wallet to automate this step).
- Find the share you want to invest in from the ‘Invest’ tab or the search bar and select ‘Buy’.
- Select the ‘Recurring Order’ option and set up your investment amount and schedule.
- Confirm your order.
You’ll be able to see your recurring orders in the ‘Pending Orders’ tab of your Dashboard.
Australian shares have a minimum of A$10 and cannot be bought as fractional shares and U.S. shares have a minimum of US$10 per trade. You will need to have these minimums in the correct currency before you set up recurring orders.
You can also set up automatic deposits from your bank account to your Superhero account to ensure you always have funds to cover your recurring orders.
Does Superhero lend securities?
No, Superhero does not lend out the holdings of customers, and never has.
Securities lending is performed by some brokers where customers’ shares are lent out to other investors and firms for a fee. Securities lending can be used to allow these third parties to short companies.
Currently, Superhero does not consider the practice to be in the best interests of its customers.
Why does Superhero request additional information from you?
- name;
- postal address;
- date of birth;
- contact phone number and email address;
- bank account details;
- photo identification;
- occupation;
- source of funds;
- salary range;
- reasons for opening an account; and
- other information we may require to meet our requirements from time to time.
What reports are available with Superhero?
Superhero provides a number of Reports free of charge when you sign up for a trading account. These reports can be found in the Profile tab of your Superhero account via your web browser or mobile app.
- Portfolio Valuation Report: Shows you all of your current holdings with a summary of the gains or losses on each holdings at the selected date.
- Transaction Statement: Shows you all transactions on your account between the dates selected.
- Cash Statement: Shows you all of the cash movements on your account between the dates selected.
- Unrealised Gain Report: Shows you all of the unrealised (potential) gains and losses on your current holdings at the selected date.
- Realised Gains Report: Shows your realised (traded) gains between the dates selected.
- Realised Gains Detail Report: Shows you a detailed breakdown of your realised (traded) gains between the dates selected.
- Fees & Expenses: Shows you all of the fees and expenses charged to your account between the selected dates. This does not include brokerage, which is capitalised and forms part of the cost base of your investments.
- Income Report: Shows your dividends between the dates selected.
Attribution Managed Investment Trust Member Annual Statements: detailed information regarding dividends for exchange-traded funds (ETFs).
What time of day will my recurring order trade?
Your recurring order/s will be placed as a market order as soon as the market opens on a regular market-open trading day.
Keep in mind that for recurring orders of Australian shares the minimum order size is A$10 or one whole share, whichever is greater, as Australian shares cannot be bought in fractional units.
For recurring orders of U.S. shares the minimum order size is US$10 and you will need to have funds already converted into U.S. dollars.
If you do not have sufficient funds in your account, we will attempt to retry your order/s on each subsequent day, until the order is placed.
Can I auto-invest with Superhero?
Yes! Auto-investing can be set up within your Superhero account.
You can set up recurring buy orders for any Australian or U.S. share within Superhero:
- Log in to your Superhero account.
- Deposit funds into your Wallet (you can set up a recurring payment from your bank to your Superhero Wallet to automate this step).
- Find the share you want to invest in from the ‘Invest’ tab or the search bar and select ‘Buy’.
- Select the ‘Recurring Order’ option and set up your investment amount and schedule.
- Confirm your order.
You’ll be able to see your recurring orders in the ‘Pending Orders’ tab of your Dashboard.
Australian shares have a minimum of A$10 and cannot be bought as fractional shares and U.S. shares have a minimum of US$10 per trade. You will need to have these minimums in the correct currency before you set up recurring orders.
You can also set up automatic deposits from your bank account to your Superhero account to ensure you always have funds to cover your recurring orders.
Does Superhero lend securities?
No, Superhero does not lend out the holdings of customers, and never has.
Securities lending is performed by some brokers where customers’ shares are lent out to other investors and firms for a fee. Securities lending can be used to allow these third parties to short companies.
Currently, Superhero does not consider the practice to be in the best interests of its customers.
Why does Superhero request additional information from you?
- name;
- postal address;
- date of birth;
- contact phone number and email address;
- bank account details;
- photo identification;
- occupation;
- source of funds;
- salary range;
- reasons for opening an account; and
- other information we may require to meet our requirements from time to time.
What reports are available with Superhero?
Superhero provides a number of Reports free of charge when you sign up for a trading account. These reports can be found in the Profile tab of your Superhero account via your web browser or mobile app.
- Portfolio Valuation Report: Shows you all of your current holdings with a summary of the gains or losses on each holdings at the selected date.
- Transaction Statement: Shows you all transactions on your account between the dates selected.
- Cash Statement: Shows you all of the cash movements on your account between the dates selected.
- Unrealised Gain Report: Shows you all of the unrealised (potential) gains and losses on your current holdings at the selected date.
- Realised Gains Report: Shows your realised (traded) gains between the dates selected.
- Realised Gains Detail Report: Shows you a detailed breakdown of your realised (traded) gains between the dates selected.
- Fees & Expenses: Shows you all of the fees and expenses charged to your account between the selected dates. This does not include brokerage, which is capitalised and forms part of the cost base of your investments.
- Income Report: Shows your dividends between the dates selected.
Attribution Managed Investment Trust Member Annual Statements: detailed information regarding dividends for exchange-traded funds (ETFs).
