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How do I transfer NZD to another currency?

To transfer NZD to another currency in your Superhero wallet, select the currency you desire and follow these steps.

  1. Type in the dollar amount you want to transfer (NZ$100 minimum)
  2. Click ‘Calculate’. This will hold the rate for 10 seconds
  3. Once satisfied with the rate, click ‘Confirm’
  4. Your funds will be transferred in real time and will appear in your chosen wallet.

Note the minimum AU trade is A$100. The minimum US trade is US$10

How does currency conversion work?

Once you have entered the amount you want to transfer, and click ‘Calculate’, the rate will be held for 10 seconds.

If you do not click ‘Confirm’ within the 10-second window, you will need to hit ‘Calculate’ again.

Foreign exchange (FX) rates fluctuate frequently, which is why the rate is only held for ten seconds. This ensures you receive the most accurate rate at the time of conversion.

Your FX transfer will occur instantly and you are able to trade right away.

For more information on our fees, please see our Fee Schedule.

What FX Transfer fees do you charge?

The FX Transfer fee from NZD to AUD or USD is 50 basis points (bps), meaning $0.0050 in the relevant currency will be added to the rate . That means $0.50 per NZ$100 transferred.

For more information on our fees, please see our Fee Schedule.

Is there a minimum amount I can transfer to/from my Wallets?

There is a $100 minimum for currency transfers to or from New Zealand dollars and AU/U.S. dollars. However, if you have less than AU/US$100 in your Wallet, you are able to transfer the full amount back to New Zealand dollars (minimum balance of AU/US$1 required).

An FX Transfer fee will still apply in this circumstance.

Are there U.S. SEC and FINRA fees charged on my U.S. share trades?

All orders for U.S. securities are subject to U.S. Securities and Exchange Commission (SEC) and Financial Industry Regulatory Authority (FINRA) related fees & charges. These fees are included in the order value as part of your transaction.

Which company places my U.S. trades in the market?

Superhero has partnered with Apex Clearing Corporation LLC to manage its U.S. brokerage and execution services.

Apex Clearing is registered with the U.S. Securities and Exchange Commission (SEC), is a member of Financial Industry Regulatory Authority (FINRA) and is a participant in the Securities Investor Protection Corporation (SIPC). This protects every Superhero customer that holds U.S. securities for up to $500,000 (including $250,000 for claims for cash).

How are my U.S. shares held?

The U.S. shares you hold in your Superhero Account are held by Apex Clearing Corporation LLC (Apex) on your behalf as custodian.

Apex does not acquire a beneficial or proprietary interest in your securities or cash, or the income and rights attached to your securities.

For clarity, beneficial ownership means that you, the owner of the shares, gets the direct benefit from the shares. Direct benefits include dividend payments, capital gains, etc.

The shares purchased within your Superhero account are yours and cannot be accessed by others, including claims from any creditors of Superhero or Apex.

Please see Safety of Customer Assets at Apex Clearing Corporation document

How are my U.S. shares protected?

Please see Safety of Customer Assets at Apex Clearing Corporation document

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