Question Category: Legal Stuff

September 26th 2023

What are the benefits of using a custodian?

At Superhero, we could follow the legacy brokers and use the system the ASX is desperately trying to replace. Instead, we carefully selected a….

September 26th 2023

What is a CHESS-sponsored trade?

The term “CHESS-sponsored trades” has been bandied around by marketing teams of various brokers but what does this term actually mean? CHESS stands for….

November 17th 2021

Why does Superhero request additional information from you?

As per our Terms and Conditions, from time to time we may require that you provide us with further information in order to verify your….

August 9th 2021

What is CHESS?

CHESS stands for Clearing House Electronic Subregister System. It’s a computer system operated by the Australian Securities Exchange (ASX) that facilitates the buying and….

July 5th 2021

Does Superhero receive payment for order flow?

While it is not a requirement to disclose any arrangement for receiving payment for directing order flow, Superhero currently has no such arrangement and….

May 25th 2021

How is my order directed into the market?

Any orders you place are directed into the market by our Market Participant.

July 1st 2021

How does Superhero handle my order instructions?

We pass your instructions on to our Market Participant. They execute your instructions according to their Best Execution Policy, the market Operating Rules and….

May 25th 2021

How are my shares held by Superhero?

Superhero has been built to ensure our customers and your investments are protected via a custodian, where financial assets are held on your behalf….

May 25th 2021

Are my shares secure with Superhero?

At Superhero, a custodian holds shares on behalf of our customers for safekeeping. Your shares are held by FinClear, our market, clearing and settlement….

May 25th 2021

Can Superhero use my cash or shares?

No. It is against the law for Superhero to exercise any rights attached to the ownership of your cash or securities unless you specifically….