Question Category: Legal Stuff
What are the benefits of using a custodian?
At Superhero, we could follow the legacy brokers and use the system the ASX is desperately trying to replace. Instead, we carefully selected a….
What is a CHESS-sponsored trade?
The term “CHESS-sponsored trades” has been bandied around by marketing teams of various brokers but what does this term actually mean? CHESS stands for….
Why does Superhero request additional information from you?
As per our Terms and Conditions, from time to time we may require that you provide us with further information in order to verify your….
What is CHESS?
CHESS stands for Clearing House Electronic Subregister System. It’s a computer system operated by the Australian Securities Exchange (ASX) that facilitates the buying and….
Does Superhero receive payment for order flow?
While it is not a requirement to disclose any arrangement for receiving payment for directing order flow, Superhero currently has no such arrangement and….
How is my order directed into the market?
Any orders you place are directed into the market by our Market Participant.
How does Superhero handle my order instructions?
We pass your instructions on to our Market Participant. They execute your instructions according to their Best Execution Policy, the market Operating Rules and….
How are my shares held by Superhero?
Superhero has been built to ensure our customers and your investments are protected via a custodian, where financial assets are held on your behalf….
Are my shares secure with Superhero?
At Superhero, a custodian holds shares on behalf of our customers for safekeeping. Your shares are held by FinClear, our market, clearing and settlement….
Can Superhero use my cash or shares?
No. It is against the law for Superhero to exercise any rights attached to the ownership of your cash or securities unless you specifically….