Question Category: Your Account
When will I receive my AMMA/AMIT statements?
Attribution Managed Investment Trust Member Annual Statement (AMMA/AMIT) reports will be available when the data is received from the individual funds. For most funds….
What is a certified ID and who can provide certification?
Superhero can accept certified copies of the documents on live chat or via email at firstname.lastname@example.org. A ‘certified copy’ of an original ID is….
How can I change my password and account details?
Click on Profile within your Superhero account to change your password or update your details.
Help! I’ve forgotten my log-in details
Too easy. Just go to app.superhero.co.nz and click on ‘Forgot your password?’, then enter your registered email address and hit the ‘Reset Password’ button.
How do I log out?
Mobile: click ‘Profile’ and then ‘Log Out’ on the top right. Desktop: click ‘Log Out’ at the bottom of the menu on the left….
Why do I need to confirm my actions via text message?
Two-Factor Authentication (2FA) is a security feature which requires you, as a Superhero account holder, to authorise all actions on the Superhero platform via….
What happens if I don’t have access to my phone to get the text and I want to make a trade?
You can set up a PIN which replaces SMS confirmations on trade orders. To set up your PIN, click on the Profile tab and….
Can I access my account and trade while I’m overseas?
The Superhero platform is accessible from outside of New Zealand, however there are some countries you can’t access the Superhero platform from. Please contact….